Frequently Asked Questions
Everything you want to know about Chaser — how it works, what it costs, and whether it'll actually get you paid.
What is Chaser?+
Chaser is an automated invoice follow-up tool for freelancers and small businesses. You add your overdue invoices, and Chaser sends a sequence of escalating reminder emails — friendly at first, firm at the end — until your client pays. It costs $15/mo and takes 2 minutes to set up.
How does automated invoice follow-up work?+
When an invoice becomes overdue, Chaser automatically sends a reminder email on your behalf. If the client doesn't pay, it sends another reminder a few days later with a slightly firmer tone. This continues through 4 escalation stages (day 3, 7, 14, and 30 overdue), stopping automatically when you record payment.
Will chasing clients automatically damage my relationship with them?+
No — and here's why: the reminders look like they came from you, use your email address, and are professionally worded. Most clients who pay late do so because of oversight, not malice. A professional reminder actually signals that you run a tight business. The emails are never aggressive — Stage 1 is barely more than 'friendly reminder'.
Can clients see that follow-ups are automated?+
No. The reply-to address is your own email address, and the emails are written in first-person, professional language. Clients reply directly to you. There is no 'sent via Chaser' disclosure in the emails.
Does Chaser send invoices?+
No — Chaser is specifically focused on follow-up, not invoicing. You create invoices in your existing tool (Wave, FreshBooks, QuickBooks, a spreadsheet, Google Docs — anything). Then you add the invoice details to Chaser so it can chase the payment.
Does Chaser work with QuickBooks / Xero / FreshBooks / Wave?+
Chaser works alongside any invoicing tool. There's no direct integration required — you paste in the invoice details (client email, amount, due date). If your invoicing tool has a payment link, you can include that in Chaser's reminder emails too.
What email address do the reminders come from?+
Reminder emails are sent from invoices@chaser.works by default, but show your name as the sender and use your email address as the reply-to. Clients replying will reach your inbox directly. Future versions will support custom sending domains.
Can I customise the reminder emails?+
Yes — you can edit the subject lines and email body for each of the 4 escalation stages. Chaser provides well-tested defaults, but you can personalise the tone, add specific references, or include your own payment terms.
What if the client disputes the invoice?+
Chaser includes a 'flag an issue' link in reminder emails. When a client clicks it and flags a dispute, Chaser pauses the follow-up sequence for that invoice and notifies you. You can then resolve the dispute directly and resume chasing once it's settled.
How do I stop reminders once a client pays?+
Mark the invoice as paid in your Chaser dashboard. The sequence stops immediately. You can also pause reminders manually at any time — for example, if a client has committed to a payment date.
What's included in the free plan?+
The free plan lets you chase up to 3 invoices simultaneously. You get the full 4-stage escalation sequence, payment links, and email tracking. No credit card required. The $15/mo Pro plan removes the limit entirely.
Is there a contract or minimum commitment?+
No contract, no minimum commitment. Chaser is month-to-month. You can cancel at any time from your dashboard and won't be charged after cancellation.
What payment methods does Chaser support for clients to pay invoices?+
Reminder emails include a Stripe-powered payment link. Clients can pay by credit card, debit card, or iDEAL (Netherlands). More payment methods are planned. Note: Chaser collects payment on your behalf — you receive funds directly via Stripe Connect.
Is Chaser GDPR-compliant?+
Yes. All reminder emails include an opt-out link. Client data is stored securely on EU-region servers. Chaser processes data as a data processor on your behalf, with a Data Processing Agreement available on request.
How quickly can I get started?+
Setup takes approximately 2 minutes. Sign up, connect Stripe (to enable payment links), and add your first invoice. Chaser sends the first reminder automatically when the invoice passes its due date.
Still have questions?
Try Chaser free — 3 invoices, no card required — and see how it works for yourself.